If there is an issue with your order, we require to be notified within 7 days of delivery.
All purchases of sale items are final. No returns or exchanges will be honored for sale items.
We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.
To make a return, please contact us at firstname.lastname@example.org within 7 days of your delivery. Please note that unsolicited returns will not be accepted.
Returned merchandise must be in original condition, and must be unwashed, unused and accompanied by the original House of Hoppe Design Order Confirmation or Packing Slip.
Returns are refunded in the original payment form for the merchandise price less shipping and a 5% restocking fee. Return shipping fees are the responsibility of the customer and returns must be received by us no longer than 14 days after initial delivery.
We are unable to cancel orders once they have been received by our fulfillment center.
When you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified in any way. If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact email@example.com to receive authorization of your return.